UPON arrival at the airport terminal the passenger can easily identify the distinctive Infopoints. Once at an Infopoint the passenger can choose from a menu of popular language options and quickly select the subject that they require help with the intuitive menu, always presented in the language of their choice, helps them to collate the information that they require.
Should the passenger require more information or help, it’s just a phone call away. The integrated handset connects the passenger to a dedicated help specialist with just one touch of the screen. Smart routing technology allows the system to send the passengers request to either the first available assistant or one that speaks the customers preferred language.
Should the passenger require help personally, for mobility reasons perhaps, the help assistant can then meet the passenger face-to-face at the numbered infopoint. Infopoint delivers information and assistance directly to the point it is needed, resulting in a less stressful transit through your airport with more time for passengers to enjoy the airport facilities.
